“Time is neutral and does not change things. With courage and initiative, leaders change things.” Jesse Jackson
Leading a professional services firm can be an unenviable task but strong leadership, setting a clear sense of purpose and direction for the business, has never been more important. What is also crucial is that leaders, by their actions rather than their rhetoric, create an agenda for change and demonstrate the high levels of energy and resilience needed to alter the direction of their businesses. They need to walk the talk and be seen to do so!
Moreover, a comprehensive 2004 study found that trust and confidence in the leadership team were the single most reliable predictors of employee satisfaction. It also showed that effective communication by leaders in three critical areas is key.
Great leaders help their people to understand their firm’s overall strategy, how every individual can contribute to the achievement of key objectives and they share information on progress across their firm at both an overall and business unit level.