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Where did all the fun go?

In the brave new world of Six Sigma, LPO and BPR it is all too easy to forget that, for the vast majority, this approach to legal service delivery isn’t what was signed-up to when entering the profession.

However, with pricing under pressure and a fixed-fee basis increasingly the norm, better management is needed.  But modern business practices, information technology, knowledge management and the rise of artificial intelligence are widely viewed as the enemies.  They are seen as disruptive forces altering a comfortable status quo forever.

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